Planet B- Embroidered Tote Bag

We currently use the Stanley & Stella brand for our shirts which are 100% Organic cotton, and then we print them here in the UK using vegan water based inks. 

We also use 100% recyclable and biodegradable packaging to ship our orders.

Yes!

If you would like tracking information with your order you need to select Recorded Delivery at checkout.

Each shirt is printed or embroidered to order, this usually takes around 4-6 business days, and then shipping time should be calculated after dispatch.

For the UK- Usually 2-5 days depending on choice of postage.

For Europe- Can take up to 14 days depending on choice of postage.

And for the rest of the world- 10-14 days 

I think my order got lost – what should I do?

Please first consult your expected order delay:

UK                         3-8 business days

Europe                  10-20 business days

Canada                  10-20 business days

Australia               10-20 business days

International        10-20 business days

If your order has not arrived within the estimated delivery delay, as indicated above, please contact us via email (info@sassyspud.com) as soon as possible so we can help you out. Unreceived orders must be reported to us within 30 days after the shipping date. Unfortunately we are unable to replace missing orders if not reported within this time frame.

*Please note that weekends are not included in business days.

I missed my delivery and the shirts are being returned to you. Now What?

If you missed delivery and didn't pick up the package within the designated delivery pickup time or input an incorrect address, the shirts will be returned to us and we will notify you when they arrive.

Will I have to pay any taxes/duties with my order?

You will be liable for any import duties, customs and taxes. These vary per country but are usually very rare with our orders.  All custom fees are the receiver of the orders responsibility. Please be aware that SASSYSPUD does not have any control over any duties, taxes or customs levied by the country your order is being shipped to. These are randomly selected and we cannot predict these nor can we predict the cost. 

I want to cancel my order!

Customers need to email info@sassyspud.com within 24 hours of placing their order to cancel, as we start embroidering and printing the items as soon as we can. 

We offer returns within 14 days of receipt. Returns are store credit only. Please contact us within 14 days of receiving your item to confirm your order return. 
Unfortunately at the moment we are unable to offer free postage on returns or exchanges.

If you would like to change your order for whatever reason, please contact us and we will send through the return address.

If you have received a faulty or damaged item please email info@sassyspud.com and we will issue a replacement or refund for you!