As of 1st February 2021, we offer SassySpud store credit on offer all returns and exchanges if you notify us within 14 days of receiving your order. We are unable to offer free postage on these returns and refunds will be issued to you in the form of Sassy Spud credit.


  • Refunds are always issued to store credit
  • Please put the return # on a note inside the package, we can't look up your return without it
  • It can take up to 7 business days to issue your store credit once your return is received
  • Exchanges can be done using your store credit to place a new order

If you would like to return or exchange your order for whatever reason, please contact us on and we will send through the return address along with a return reference number. Note- as long as you email as about the return within the 14 days of receiving the order, we will still be able to process this :)