Shipping & Returns
SHIPPING & RETURNS
Free shipping on orders over £65. All orders are now tracked.
Please note these time frames are after the order has been embroidered. Each item is embroidered to order which currently takes between 7-9 working days.
Royal Mail Standard Tracked- £3.50
This service usually takes between 2-7 working days. Monday- Friday.
DPD Next Day Delivery- £6.00
Next Day Delivery is from the date the order is dispatched, not placed. Once dispatched, this will arrive within 1 day- UK Mainland.
Tracked Shipping- £7.00
This service usually takes between 3-8 working days.
Tracked Shipping- £7.90
This service usually takes between 5-14 working days.
USA - £7.50
USPS- Service usually takes between 7-14 working days.
AUS/NZ- £9.20 - unable to ship to currently due to delivery issues since COVID-19.
China, Japan, Dubai- £9.99 - unable to ship to currently due to delivery issues since COVID-19.
We offer returns within 14 days of receipt. Please note we are unable to offer free postage.
If you would like to change your order for whatever reason, please contact us and we will send through the return address.
If you have received a faulty or damaged item please email firstname.lastname@example.org and we will issue a replacement or refund for you!