Due to social distancing measures we have 50% less staff working. This has affected our order processing times, orders are now on average taking 5-7 working days to process before shipping. We are working as fast and best we can under the given circumstances ❤️
SHIPPING- Royal Mail have reported lengthly delays shipping to certain countries outside of the UK. The more affected countries in lockdown are reporting up to 30 working days for deliveries to arrive.
If your order does not arrive after this time frame please contact us at firstname.lastname@example.org
I think my order got lost – what should I do?
Please first consult your expected order delay:
UK 3-8 business days
Europe 10-20 business days
Canada 10-20 business days
Australia 10-20 business days
International 10-20 business days
If your order has not arrived within the estimated delivery delay, as indicated above, please contact us via email (email@example.com) as soon as possible so we can help you out. Unreceived orders must be reported to us within 30 days after the shipping date. Unfortunately we are unable to replace missing orders if not reported within this time frame.
*Please note that weekends are not included in business days.
I missed my delivery and the shirts are being returned to you. Now What?
If you missed delivery and didn't pick up the package within the designated delivery pickup time or input an incorrect address, the shirts will be returned to us and we will notify you when they arrive.
Will I have to pay any taxes/duties with my order?
You will be liable for any import duties, customs and taxes. These vary per country but are usually very rare with our orders. All custom fees are the receiver of the orders responsibility. Please be aware that SASSYSPUD does not have any control over any duties, taxes or customs levied by the country your order is being shipped to. These are randomly selected and we cannot predict these nor can we predict the cost.
I want to cancel my order!
Customers need to email firstname.lastname@example.org within 24 hours of placing their order to cancel, as we start embroidering and printing the items as soon as we can.
Unfortunately at the moment we are unable to offer free postage on returns or exchanges.