Frequently Asked Questions
Our friendly support team are ready and waiting to help with any queries you have - just email hi@sassyspud.comfor a speedy response
Exchanges for gifts are extended to the 15th January 2026. Just make sure things are in the same condition they were received (not worn or washed, no pet hair, or spilled mulled wine.). If your recipient wishes to do a size exchange directly with us, all they'll need is the full name or email address the order was placed with.
Our e-gift cards are just what you need! They come in denominations of £10 - £100. Either forward via email to your recipient, or print and pop in a card if you're handing over the gift in person.
We’re currently covering all costs of additional duties or taxes on orders to the USA, so there’s nothing extra you’ll need to pay!
We ship to most countries!
Sadly there are some countries we're not able to ship to due to carrier restrictions, but we'll continue to work on it.
We are not able to ship to: Afghanistan, Iran, Islamic Republic Of, Iraq, Jordan, Myanmar, Korea, Democratic People's Republic Of, Russia, Sri Lanka, Syria, Yemen, Algeria, Angola, Burundi, Congo, Congo, The Democratic Republic Of The, Liberia, Libyan Arab Jamahiriya, Nigeria, Sierra Leone, Somalia, Saudi Arabia, South Africa, South Sudan, Sudan, Togo, Zimbabwe, Cuba, Brazil, Paraguay, Mexico, United Arab Emirates, Belarus, Bosnia And Herzegovina, Croatia, Moldova, Republic of, Montenegro, Serbia
Typically we'll freshly print your item and dispatch it within 2-3 business days.
Our checkout uses Shopify Payments and Paypal, for 100% secure and safe transactions. We want you to love your items, so if anything you buy isn't perfect, just let our friendly support team know over live chat and they'll do everything in their power to fix the problem or give you a full refund.
We need 2-3 days to lovingly embroider your item, and then once dispatched, you can expect your order within:
- 1-2 business days - UK
- 3-5 business days - Europe
- 2-4 business days - USA
Click here to see how much shipping costs to your country.
Absofruitly. All of our garments are produced in a W.R.A.P Gold certified facility (NO sweatshops, NO child labour) and PETA Approved, 100% vegan.
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